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“HR Bots should not be seen as adversaries, but as colleagues, they are here to facilitate rhythm in daily HR tasks, for instance, form filling, maintaining musters, and managing leaves, among others.
Hence, the organisation can utilise their HR workforce productively into tasks where a human touch or human reasoning is required,” Godwin added.
For instance, in California, a person needs to demand payment from Equifax or explain why they haven’t demanded payment before filing the form.
Attorney Scott Nelson, from the advocacy organization Public Citizen, says he isn’t convinced a chatbot can successfully win a lawsuit. Filing and winning a small claims case takes more than just filling in a form.” Still, chatting with the bot on a friendly blue screen can help take the guesswork out of small claims court procedures.
This article and expertise was originally published on Forbes.
Chatbots have received somewhat of a mixed response since they hit the market at scale — both praised for the ease with which they can offer customer service for instance, yet critiqued for their lack of true intelligence.
Unfortunately, the chatbot can’t show up in court a few weeks later to argue your case for you either.
Designed for natural language understanding, the Bot can make human-like natural conversation with the support of Artificial Intelligence and machine learning.HR Bots allows interactive, response-based real-time functions.The features include support for common HR functions such as sick leave, suggestive data intelligence for assistance in approvals, highly-personalised responses based on user’s profile, and pre-trained common HR queries, among others.With the Flo Chatbot, users can enter information and start the auto insurance quoting process in Messenger, then interact with Flo in a familiar and conversational manner.If the Flo Chatbot can’t answer a question, a real live Progressive representative can pick up the conversation via phone or private message.